Policies at Love, Nova

Things You Need to Know

At Love, Nova, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

 

Our Shipping Policy

We are currently only shipping to the UK and Europe. International shipping will be available in due course.

Shipping is calculated based on what products are bought and what packaging is required. If a large item is bought with several smaller items, then the cost of shipping will be based on the large item only.

All packages are shipped 2nd class, and as it stands, these can then take 2-3 days to arrive to you (UK only). If you have not received your order within 2 weeks (10 working days) of receiving your shipping confirmation email, then please contact us. 

Shipping timescales vary depending on production time. It must be understood that the creator is also in full-time employment. She endeavors to ship all orders promptly, however, as it stands, production time varies from 2 days to 2 weeks, depending on what has been ordered and the quantity of orders made. If you require a prompt turnaround time then please contact us before you make a purchase, and we will try to accommodate your needs. A shipping confirmation will be sent to you via email once your order has been posted.  

Love, Nova holds the right to change shipping costs at any time. This would usually be around Festive seasons so that your package can be tracked, due to the increased likelihood of delays. 

 

Returns

If, upon receipt of your goods you are not satisfied for any reason and wish to ask for an exchange or refund, please contact us within 5 days of receipt of your order.*

Unfortunately we cannot accept returns if you do not let us know within 5 days of receipt.

Please note the items should be returned to the address provided by us, in the original packaging and condition. On receipt of the items being returned in satisfactory condition we will process your exchange or refund via the payment method used when ordering.

In the unfortunate case of your item being found to be faulty, we will refund the total amount including postage or offer an alternate product if applicable.

* Excludes earrings due to hygiene reasons.


 

Privacy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Ecwid to power our online store, you can read more about how Ecwid uses your Personal Information here:https://www.ecwid.com/privacy-policy.We also use Google Analytics to help us understand how our customers use the Site -you can read more about how Google uses your Personal Information here:https://www.google.com/intl/en/policies/privacy/.You can also opt-out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


You can opt out of targeted advertising by using the links below:
- Facebook:
https://www.facebook.com/settings/?tab=ads- Google:
https://www.google.com/settings/ads/anonymous- Bing:
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe.


DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

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Contact

Address

Telford
Shropshire
UK

©2020 by Love, Nova.